Application Support

Yourgene Health are the only NIPT provider offering a CPD accredited training programme for new laboratories. The CPD Certification provides a record of individuals’ enhancement of personal skills and continued learning. Once the IONA^® test is fully operational, customers have ongoing access to a dedicated application support team

• Yourgene Health coordinate installation of all new instrumentation into the customer laboratory  and configure IONA^® system with server and software.
• Yourgene Health coordinate with instrumentation partners on Installation Qualification (IQ) and Operational Qualification (OQ).
• Bespoke CPD accredited technical lab training for up to 4 members of the technical team onsite at the Yourgene Health training suite.
• Performance Qualification (PQ) at customer site.
• Ongoing application support via telephone, video conference, email or site visits.

Yourgene Health Clinical Service

To support our customers during installation and to offer a back-up solution for peace of mind, we have a CQC (Care Quality Commission) registered Yourgene Health NIPT clinical service laboratory. Yourgene Health is ISO 13485:2003 certified and the IONA^® test is a CE-marked in vitro diagnostic test ensuring reliability and giving confidence in the IONA^® test results. To learn more about this option, please This email address is being protected from spambots. You need JavaScript enabled to view it..