Yourgene Health are the only NIPT provider offering a CPD accredited training programme for new laboratories. The CPD Certification provides a record of individuals’ enhancement of personal skills and continued learning. Once the IONA® test is fully operational, customers have ongoing access to a dedicated application support team
- Yourgene Health coordinate installation of all new instrumentation into the customer laboratory and configure IONA® system with server and software.
- Yourgene Health coordinate with instrumentation partners on Installation Qualification (IQ) and Operational Qualification (OQ).
- Bespoke CPD accredited technical lab training for up to 4 members of the technical team onsite at the Yourgene Health training suite.
- Performance Qualification (PQ) at customer site.
- Ongoing application support via telephone, video conference, email or site visits.
Yourgene Health Clinical Service
To support our customers during installation and to offer a back-up solution for peace of mind, we have a CQC (Care Quality Commission) registered Yourgene Health NIPT clinical service laboratory. Yourgene Health is ISO 13485:2003 certified and the IONA® test is a CE-marked in vitro diagnostic test ensuring reliability and giving confidence in the IONA® test results. To learn more about this option, please This email address is being protected from spambots. You need JavaScript enabled to view it..
COVID-19 update
Throughout the Coronavirus pandemic, our technical support teams have continued to provide the excellent service our customers expect.
