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The Yourgene Technical support team will:

  • Assist with installation readiness
  • Implement the IONA® Nx NIPT Workflow
  • Provide training on manual and automated workflows
  • Ongoing technical support

All steps in the installation process are supported by Yourgene’s dedicated technical support team.

  • Customer site survey
  • Capital Equipment Installation
  • Workflow installation and validation
  • Workflow training on-site

Yourgene Genomic Services : NIPT

To support our lab customers during installation and to offer a back-up solution for peace of mind, we have a high throughput NIPT service lab in Manchester, UK.

  • Rapid turnaround time 3-5 working days
  • Sample packaging and Patient Test Request forms provided
  • Screening reports uploaded to our secure data portal exchange, MyNIPT®
  • Clinical training for healthcare professionals on implementing NIPT and understanding results

Our Yourgene NIPT lab is registered with the CQC (Care Quality Commission in England). Yourgene Health is ISO 13485:2003 certified and the IONA® Nx NIPT Workflow is a CE-marked in vitro diagnostic test ensuring reliability and giving confidence in the IONA® Nx results. To learn more about this option, please This email address is being protected from spambots. You need JavaScript enabled to view it..

COVID-19 update

Throughout the Coronavirus pandemic, our technical support teams have continued to provide the excellent service our customers expect.
Tech Support Covid website

For technical support please call: +44 (0)161 232 5600 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

InstallationTraining tech supportTech Support teamTech women at desk