The Yourgene Technical support team will:
- Assist with installation readiness
- Implement the IONA® Nx NIPT Workflow
- Provide training on manual and automated workflows
- Ongoing technical support
All steps in the installation process are supported by Yourgene’s dedicated technical support team.
- Customer site survey
- Capital Equipment Installation
- Workflow installation and validation
- Workflow training on-site
Yourgene Genomic Services : NIPT
To support our lab customers during installation and to offer a back-up solution for peace of mind, we have a high throughput NIPT service lab in Manchester, UK.
- Rapid turnaround time 3-5 working days
- Sample packaging and Patient Test Request forms provided
- Screening reports uploaded to our secure data portal exchange, MyNIPT
- Clinical training for healthcare professionals on implementing NIPT and understanding results
Throughout the Coronavirus pandemic, our technical support teams have continued to provide the excellent service our customers expect.